Frequently asked questions
Have questions about your card, your wallet, or how a tap turns into a payment? Start here.
Your SomaPay card carries an NFC chip linked to your wallet. When you tap it against a compatible terminal, the terminal reads the card, checks your balance, and confirms the transaction — all in under a second.
Open the app, choose "Top up," and transfer from any linked bank card or bank transfer. Funds usually land in your wallet within seconds.
Freeze it instantly from the app. Your balance and transaction history stay safe, and you can order a replacement card without losing either.
Every transaction is encrypted end-to-end, and your card never exposes your full number on its face. We monitor for unusual activity around the clock.
Anywhere that accepts standard contactless payments — no special hardware or merchant integration required.
Cards typically arrive within 3–5 working days of ordering, and activation inside the app takes under a minute.
Our support team is available 24/7 by phone at +358 44 927 9255 or by email at info@valonuoka.com.
Still have a question?
Our team replies within one working day — or call for 24/7 support.